Implementation Services

Implementation Services

Einstein said "The only source of knowledge is experience." What separates SMA from the competition is just that. With more than twelve years of experience architecting Enterprise Management and ITIL solutions SMA clearly understands the best tools and strategies to ensure success.  We are a results-oriented company focused on helping organizations overcome the problems of managing a complex IT infrastructure. SMA has designed five practice areas that work together to bring an unequaled level of expertise to your organization.
These include:

  • Application Performance Management
  • Predictive Analytics
  • Business Service Management
  • Capacity Planning
  • End User Experience

SMA's diverse team is uniquely qualified to bring high-value products, services and solutions to your organization. We are dedicated to finding, testing and integrating solutions to pinpoint and resolve problems associated with the management of your IT infrastructure. The advantages of working with SMA's teams extend well beyond stress reduction in the IT workplace. Our professionalism and technological expertise allow us to provide our clients with qualitative and quantitative results.

SMA is committed to providing clients with prompt, professional service and on-going support. Our goal is to build a trusted partnership with our clients by customizing our services to meet changing technology management needs. Our consultants are certified professionals who understand the importance of system efficiency and client satisfaction. We know how complex today's computing environments have become. Our goal is to provide consultants who will work with your organization to understand the issues and provide a sounding board to help solve problems based on specific knowledge of your environment.

SMA has long-standing strategic partnerships with a host of technology leaders including Quest, Netuitive, Interlink Software, Service-Now, OPNET, and Hyperformix. We have found that our expertise in combining solutions from our partners to fill gaps in Service Support strategies allows us to provide our clients with industry-proven, best-of-breed solutions.

The solutions we represent are guaranteed to perform at the highest possible service levels. SMA has focused on integrating these award-winning products with a team of solidly trained, quality professionals and expertly created technology services and solutions that are consistently designed and deployed to meet your business objectives.

SMA is committed to customer satisfaction and to building ongoing relationships one customer at a time. This commitment to satisfaction is based on the belief that these relationships build trust and yield great dividends for both customer and supplier. The solutions we provide are responsible for ensuring service levels and are often the first and last line of defense. Our commitment to satisfaction ensures we build the relationships necessary to understand our customer's infrastructure and bring the right solution to solve problems before they occur. Our experience serving customers, and our emphasis on continuously improving our methodologies and solutions. ensures we always deliver the highest level of service.

If you are not satisfied with SMA Solutions* or Service Delivery based on a pre-defined Statement of Work, SMA will provide additional services or modifications until such time as you are satisfied. That's the SMA pledge and that's how much we believe in the quality of our solutions and our people.

*Solution functionality must be derived from product specification or user guides.